Return & Exchange Policy
Learn about our easy returns, exchanges, and refund process.
Return Eligibility
- Return or exchange within 14 days of receiving
- Product must be unused, unopened, in original packaging
- Proof of purchase (order number/receipt) required
Non-Returnable Items
- Opened or used products
- Items damaged due to misuse/negligence
- Sale/promotional items (unless defective)
Exchange Policy
- Exchanges for damaged, defective, or incorrect items only
- Notify within 24 hours with photo/video evidence
How to Request a Return/Exchange
- Email us at [email protected]
- WhatsApp: +92 339 8885955
- Share your order number and reason
Return Shipping
- Wrong/defective product: Nutrafy bears shipping cost
- Change of mind: Customer bears shipping cost
Refunds
- Refunds processed within 5–7 business days
- Refund via bank transfer or store credit after product inspection
Expired Products
- Report expired products within 24 hours of delivery
- Attach clear photo evidence showing expiry date and label
- Free replacement provided